THE TOTES

Cost:

Shipping costs may vary depending on the size of product, destination, and nature of delivery (express etc). Shipping options will be available and calculated at check out.

Delivery Times and Shipping Methods:

We aim to process orders within 5 business days after the order is placed. Standard shipping typically takes between 1 to 5 business days for destinations within the UK. There may be a shipment delay of a few days if we are experiencing a high volume. Additionally, nationwide and global shipping delays (e.g: those caused by holiday shipping volumes, or extreme weather) may impact your estimated delivery date. In the case of any significant shipping delays, we’ll contact you using the contact details provided at check-out.

UK - Royal Mail

• Tracked 24 (1 working day)
• Tracked 48 (2 working days)

International - Parcelforce

• Express & Tracked (1-2 working days)
• Priority & Tracked (3 working days)
• Value (5-8 working days)

Please note: Other destinations may have restrictions in place which can affect delivery times and capabilities. Please use our contact form for any delivery queries.

Import Duties and Taxes:

Your order may include taxes or import duties like VAT, which are incurred once the package reaches the destination country. TRIP is not responsible for such charges if they are applied. Any incurred charges are the customer’s responsibility.

Tracking your order:

Once your order has shipped, you’ll receive an email notification from us. It will include a tracking number you can use to check on your order. Please note, it can take up to 48 hours for the tracking information to appear.

If you haven’t received your order within 10 business days of getting your shipping confirmation email, please contact us at thissistrip@gmail.com with your name and order number, and we will look into it for you.

Returns:

Please note we do not accept returns on any of our products.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 10 business days of shipping. In the case of this occurring, please contact us via email and we will do our best to come to a resolution.

For Artwork:

Avoid hanging in direct sunlight as can cause colours to fade.

For Clothing:

Hand wash or machine wash below 30 degrees.